Knowledge Base for Basecamp
Manage your knowledge base in Basecamp with Docs and Files. Publish FAQs, guides, and manuals, all organized and accessible within Basecamp and on your website.
14-day trial, no credit card required
Works with all Basecamp plans, including the free plan.
How it works
Can it Do this? Can it Do that?
Create and manage articles
Easily create and manage articles with the familiar Basecamp editor. Add images, links, and more in a few clicks.
Powerful search
Quickly find any article, task, or file with our fast and intuitive search tool. Type a keyword and get instant results.
Organized file management
Keep everything organized with Docs and Files. Easily store, categorize, and access important documents when you need them.
Custom branding
Add your logo and custom domain for a polished, professional look. Make it truly yours.
Team collaboration
Work together on content directly in Basecamp, ensuring seamless teamwork and real-time updates.
Simplified updates
Manage all updates without the need for an additional CMS, keeping everything in one place.
Create and manage articles
Easily create and manage articles with the familiar Basecamp editor. Add images, links, and more in a few clicks.
Powerful search
Quickly find any article, task, or file with our fast and intuitive search tool. Type a keyword and get instant results.
Organized file management
Keep everything organized with Docs and Files. Easily store, categorize, and access important documents when you need them.
Have questions about the KB?
Can it Do this? Can it Do that?
How does the knowledge base work with Basecamp?
You write and organize articles in Basecamp's Docs & Files — the same tool your team already uses. Can Do publishes them to a public-facing knowledge base on your own custom domain. Update a doc in Basecamp and the live site updates automatically.
Can anyone on my team create or edit KB articles?
Yes! Anyone with access to the designated Basecamp project can write and edit knowledge base articles. An admin handles setup, but day-to-day content management is open to your whole team.
Can I organize articles into categories or sections?
Yes. The way you organize your documents inside Basecamp is reflected in your published knowledge base. Use folders and structure in Docs & Files to create categories, sections, and a clear hierarchy for your readers.
Can customers and the public access the knowledge base?
Absolutely. The published knowledge base is a public website on your own domain — no Basecamp account needed. Your customers, prospects, and anyone with the link can browse your documentation.
Can I use my own domain for the knowledge base?
Yes. Can Do publishes your knowledge base to a custom domain you own — like help.yourcompany.com or docs.yourcompany.com. Your readers see your brand, not ours.
Do I need any coding or technical knowledge?
Not at all. If you can create a document in Basecamp, you can publish a knowledge base article. Can Do handles hosting, formatting, and publishing automatically.
What happens to my knowledge base if I cancel Can Do?
Your original content stays safe in Basecamp — it's just regular Basecamp documents. The public-facing knowledge base would go offline, but none of your content is ever lost.
Is Can Do secure?
Yes. Can Do connects through Basecamp's official API using secure OAuth authentication. We don't store your Basecamp data, and all communication is encrypted.
How does pricing work for the knowledge base?
The knowledge base is included in your Can Do subscription. You only pay per admin or account owner — the rest of your team can create and edit articles at no extra cost.
I have another question about the knowledge base.
We'd love to help! Reach out at [email protected] and we'll get back to you quickly.
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